Shipping Policy

Last Updated: June 19, 2026

At AH Caftan, we strive to deliver your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and verified. During peak periods, promotional events, holidays, or sales, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Delivery Times

Estimated delivery times are as follows:

United Kingdom

  • 3–5 business days

Europe

  • 5–10 business days

United States & Canada

  • 5–10 business days

International Destinations

  • 7–15 business days

Please note that delivery estimates are provided as guidelines only and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on the destination and weight of your order.

Any free shipping promotions will be clearly displayed on our website when available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other local charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

AH Caftan has no control over customs procedures or charges and cannot predict the amount that may be charged by local authorities.

Delays

While we work closely with our shipping partners to ensure timely delivery, AH Caftan cannot be held responsible for delays caused by:

  • Customs clearance procedures
  • Adverse weather conditions
  • Public holidays
  • Carrier disruptions
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our reasonable control

Incorrect Address Information

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

If an incorrect shipping address is provided, please contact us immediately at info@ahcaftan.com.

Once an order has been dispatched, we may not be able to amend the delivery address.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:

info@ahcaftan.com

We will work with the courier to investigate and assist in resolving the issue.

Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact:

AH Caftan

Email: info@ahcaftan.com

Address:
4200 Solihull Parkway
West Midlands
Birmingham
United Kingdom