Returns Policy

Last Updated: June 19, 2026

At AH Caftan, we take great care to ensure that every order is accurately processed and delivered. Please read our policy carefully before making a purchase.

No Returns

All sales are final.

We do not offer refunds or accept returns for any products purchased through our website.

Please review product descriptions, sizing information, and order details carefully before placing your order. No jewellery items will be returned or exchanged to avoid any hygienic concerns. 

Exchanges

Exchanges are only accepted under the following circumstances:

1. Incorrect Size Received

If the size delivered differs from the size ordered, we will arrange an exchange.

2. Incorrect Item Delivered

If you receive an item different from the one you ordered, we will arrange an exchange.

3. Damaged Item Received

If your item arrives damaged or defective, we will arrange an exchange subject to verification.

Exchange Request Timeframe

Any exchange request must be submitted within 48 hours of receiving your order.

To request an exchange, please contact:

Email: info@ahcaftan.com

Please include:

  • Your order number
  • Clear photographs of the item
  • A description of the issue

Shipping Costs for Exchanges

Our Error

If the exchange is required because:

  • An incorrect item was sent by AH Caftan
  • An incorrect size was sent by AH Caftan
  • The item arrived damaged due to our error

AH Caftan will cover the courier and replacement shipping costs.

Customer Error

If the customer selected the wrong size, colour, style, or product when placing the order and wishes to exchange it, the exchange may be approved at our discretion.

In such cases:

  • The customer will be responsible for all courier and shipping charges.
  • The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
  • Exchange approval is subject to stock availability.

Conditions for Exchange

To be eligible for an exchange, the item must:

  • Be unused and unworn
  • Have all original tags attached
  • Be in its original packaging
  • Show no signs of damage caused by misuse or normal wear

AH Caftan reserves the right to refuse an exchange if these conditions are not met.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Jewellery items 
  • Sale items
  • Clearance items
  • Gift cards
  • Items damaged due to customer misuse
  • Items returned without prior approval

Contact Us

For all exchange requests and enquiries, please contact:

AH Caftan

Email: info@ahcaftan.com

Address:
4200 Solihull Parkway
West Midlands
Birmingham
United Kingdom